What are the 5 P's of customer service?

What are the 5 P's of customer service?

What are the 5 P's of Marketing? The 5 P's of Marketing – Product, Price, Promotion, Place, and People – are key marketing elements used to position a business strategically.

What is the most important part of customer service?

Here are the top customer service skills your representatives need, according to data.

  1. Persuasive Speaking Skills. Think of the most persuasive speaker in your organization. ...
  2. Empathy. ...
  3. Adaptability. ...
  4. Ability to Use Positive Language. ...
  5. Clear Communication Skills. ...
  6. Self-Control. ...
  7. Taking Responsibility. ...
  8. Patience.

What are five characteristics of quality customer service?

Customer Service Qualities

  • Loyalty.
  • Good employee traits.
  • Natural problem solving.
  • Conscientiousness.
  • Persuasiveness.

What are the 3 elements of customer service?

Here are 3 critical elements of good customer service.

  • Good customer service starts with the right attitude and mindset. ...
  • Good customer service requires effective communication. ...
  • Good customer service is practiced on your internal customers.

What is an example of good customer service?

What are some examples good customer service? In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.

What is an excellent customer service?

Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.